Products are eligible for return or exchange within 7 days of receiving your order. Items must be in their original condition, unworn, unwashed, and free from any damage. All original packaging, labels, and tags must remain intact. Customized, altered, or discounted items are not eligible for return or exchange. Proof of purchase (such as order number or receipt) is required.
Exchanges will only be processed if the requested size, color, or design is available in stock. If the desired item is not available, customers will be offered store credit to use on a future purchase.
Refunds are processed in the form of store credit only, which can be redeemed on subsequent orders. Original shipping and handling charges are non-refundable.
Customers are responsible for the shipping costs incurred while sending the item back for return or exchange. In cases where the item received is defective, damaged, or incorrect, Duvak will cover the return shipping charges.
To initiate a return or exchange request, please contact our customer support team at [insert your email/WhatsApp number] within 7 days of receiving your order. Kindly include your order number and a brief description of the issue. Our team will respond with detailed instructions to guide you through the process.
For hygiene and safety reasons, certain items such as undergarments, hijabs, or intimate accessories are non-returnable unless they arrive damaged or incorrect. Any product clearly marked as non-returnable at the time of purchase cannot be returned.
If you have further questions or need assistance, contact our support with your order number and photos (if relevant). We strive to respond promptly and assist you throughout the return or exchange process.
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