Faqs

We understand that choosing the right size online can sometimes feel confusing. That’s why every abaya comes with a detailed size chart. If you are unsure, you can simply share your body measurements with our customer care team, and they will guide you in selecting the perfect fit. Our aim is to ensure you feel comfortable and confident in every piece you purchase from Duvak.

Yes, we do! Selected designs can be customized to adjust length, sleeve type, or fitting based on your preference. Since all our abayas are stitched in-house, our tailoring team ensures every piece is made with precision. For customization requests, please reach out to us before placing your order so we can confirm availability and timelines.

Absolutely. All abayas are crafted in our own facility by skilled artisans, ensuring top-notch finishing and consistent quality. Unlike mass-produced garments, each abaya undergoes multiple checks before being dispatched. This is what makes Duvak unique — premium modest wear created with care, precision, and attention to detail.

Yes, you can request a change in your delivery address within 24 hours of placing your order. Once the order has been processed and dispatched, unfortunately, the address cannot be modified. We recommend double-checking your shipping details at checkout to avoid any inconvenience.

Yes, Duvak offers elegant and premium gift packaging upon request. Whether you’re gifting an abaya to a loved one or celebrating a special occasion, our team ensures your order is packed beautifully and securely. You can add this request during checkout or contact our team directly for any special arrangements.

We make every effort to photograph our abayas in natural light so the colors appear as close to reality as possible. However, slight variations may occur due to lighting, fabric texture, or device screen settings. We assure you that the fabric and finish are always premium, and the difference (if any) is very minor.

To ensure the longevity of your abaya, we recommend gentle hand washing with mild detergent or dry cleaning. Avoid using bleach or harsh chemicals, as they can damage the fabric. For best results, dry your abaya in the shade to preserve its original color and texture. Proper care guarantees your abaya remains timeless for years.

Although we follow strict quality checks, in the rare case you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Kindly share clear images with our support team, and we will arrange a free replacement or return immediately. Customer satisfaction is our highest priority.

Currently, Duvak operates exclusively online, which allows us to serve customers nationwide at affordable prices while maintaining premium quality. Any updates regarding future physical outlets will be announced on our official website and Instagram account. Stay connected with us for the latest news.

You can reach out to our support team through Email, WhatsApp, or Instagram DM. We’re available Monday to Saturday, 9:00 AM – 10:00 PM. Our team is dedicated to assisting you with order updates, size guidance, customization requests, or any other queries you may have.